About us
What is Families' House?
Norfolk and Norwich Families’ House was set up in 1994, and is
a registered charity and a company limited by guarantee.
We provide support services to families in Norfolk, assisting
parents in the difficulties they are experiencing in raising
their children.
In 2010/11:
- We supported 593 families with over 800 children.
- 216 families were supported through our Family Support Service
and our Parent Support Advisers.
- 118 children were supported through our Supervised Contact Services.
Our aims
To provide services to families under stress in Norwich and Norfolk. As any parent knows, bringing up children in our ever changing and hectic world can be extremely challenging. Families' House is here to lend a hand of support, in these difficult times, to any parent who feels they need a bit of extra help.
Our key services

The
Family Support Service provides tailored support to families through a range of different projects:
- a Volunteer Befriending Service which provides trained volunteers
to support parents in the home on a weekly basis;
- a one-to-one support service by paid staff to families who are
experiencing difficulties;
- a parent support group for parents who have children with
challenging behaviour;
- a weekly drop-in coffee morning for any parent to access advice
from our qualified staff whilst chatting to other parents;
- school holiday activities for parents to enjoy with their children;
- parent and family courses, such as The Joy of Food, Family Learning
projects and Speak Easy training;
- Parent Support Advisers who work in local school clusters.

To find out more about our Family Support Service click here.
Supervised contact is a service that is usually ordered by the courts when there is a medium to high risk to children following family breakdown. Children come to Families' House to visit family members (normally, but not always, non-resident parents) with whom they have lost contact once their parents have gone their separate ways. We provide this Service in a neutral, comfortable environment, in one of our five contact suites which are equipped with a variety of age-appropriate toys, games and equipment.
To find out more about our Supervised Contact Service click here.
History of Families' House
To find out about the history of Families' House click here.
Trustees and Staff
To find out about the Trustees and staff of Families' House click here.
Patrons of Families' House
To find out who the Patrons of Families' House are click here.
Friends of Families' House
The Friends of Families' House are a fundraising committee who
hold annual events solely to support the work of Families' House.
If you would like to find out who the members of the Friends are, or more information on past events, please click here.
Company Information and Literature
To find out our Company Information and our literature click here.