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Welcome to Families' House

Winner of The Queen's Award for Voluntary Service 2007

The Guardian Charity Award Winner 2004

The Lord Mayor of Norwich Civic Charity 2003/04

Norfolk and Norwich Families’ House is a registered charity, founded in 1994.

Our vision is to improve the quality of life in Norfolk for vulnerable children and their families by meeting their specific needs.

Our aims:

To provide services to children and families under stress which are not available to them from other sources.
To develop new initiatives in the provision of support and assistance to children and families under stress.

Our key services:

Family Support Service

The Volunteer Befriending Service is a well-established scheme, which offers support and friendship to families with young children aged 18 and under, who are finding it difficult to cope. It could be loneliness, depression, a child with special needs or parenting issues. Whatever the reason, our aim is to enable a family to overcome problems and difficulties. We do this by offering the support of a trained volunteer. More volunteers are always needed; full training is provided.

Parent Support Groups – we run the groups at Families’ House. The aim of the groups is to help reduce feelings of isolation in parents by providing them with reassurance, support and friendship.
Supervised Contact Service

Supervised Contact is ordered by the Courts when there is a medium to high risk to children following family breakdown. It is normally referred by the Family Court, Solicitors, CAFCASS, Social Services or other partner agencies.

We provide supervised contact in a neutral, comfortable environment, where children aged 18 and under can meet parents or other relatives from whom they are separated.